Troubleshooting - Page 10 - Uwe Gradenegger

The role configuration for the Certificate Enrollment Policy Web Service (CEP) fails with error message "Access is denied. 0x80070005 (WIN32: 5 ERROR_ACCESS_DENIED)".

Assume the following scenario:

A role configuration for the Certificate Enrollment Policy Web Service (CEP) is performed.
The role configuration fails with the following error message:

CCertificateEnrollmentPolicyServerSetup::InitializeInstallDefaults: Access is denied. 0x80070005 (WIN32: 5 ERROR_ACCESS_DENIED)

Role configuration for Certificate Enrollment Policy Web Service fails with error message "The argument is null or empty."

Assume the following scenario:

A role configuration for the Certificate Enrollment Policy Web Service (CEP) is performed using PowersShell (Install-AdcsEnrollmentPolicyWebService).
The role configuration fails with the following error message:

Cannot validate argument on parameter 'SSLCertThumbprint'. The argument is null or empty. Provide an argument that is not null or empty, and then try the command again.

Signing in via smart card fails with error message "Signing in with a security device isn't supported for your account."

Assume the following scenario:

A user has a Smartcard Logon certificate and logs on to the Active Directory domain with it.
The login fails. The following error message is returned to the user's computer:

Signing in with a security device isn't supported for your account. For more info, contact your administrator.

View and clear the certificate enrollment policy cache for the Certificate Enrollment Policy Web Service (CEP).

After a certificate enrollment policy is configured and used by a subscriber, the results are cached locally (Enrollment Policy Cache).

If changes are now made to the infrastructure, for example by publishing or removing a new certificate template on a certification authority accessible via Certificate Enrollment Web Service (CES), these changes are not immediately visible to subscribers due to the cache.

For this reason, it may be helpful to view or clear the cache.

Deleting a Manually Configured Certificate Request Policy (Enrollment Policy)

When working with Certificate Enrollment Web Services and manually entering certificate enrollment policies on client computers, one encounters the phenomenon that there is no way to edit or delete them in the Certificate Management Console.

The creation of a certificate enrollment policy for the Certificate Enrollment Policy Web Service (CEP) fails with the error message "This ID conflicts with an existing ID."

Assume the following scenario:

A Certificate Enrollment Policy Web Service (CEP) is implemented in the network.
An enrollment policy is configured.
Testing the connection fails with the following error message:

The URI entered above has ID: "{{GUID}}". This ID conflicts with an existing ID.

Certificate Enrollment Web Service (CES) request fails with error code "WS_E_SERVER_REQUIRES_NEGOTIATE_AUTH".

Assume the following scenario:

A Certificate Enrollment Web Service (CES) is implemented in the network.
A certificate request is sent to the CES.
The certificate request fails with the following error message:

The remote endpoint requires HTTP authentication scheme 'negotiate'. 0x803d001f (-2143485921 WS_E_SERVER_REQUIRES_NEGOTIATE_AUTH)

Certificate Enrollment Web Service (CES) request fails with error code "WS_E_INVALID_FORMAT".

Assume the following scenario:

A Certificate Enrollment Web Service (CES) is implemented in the network.
A certificate request is sent to the CES.
The certificate request fails with the following error message:

An error occurred while obtaining certificate enrollment policy.

Url: https://m2core01.lab2m2.local:443/Policy/Kerberos/service.svc/CEP

Error: The input data was not in the expected format or did not have the expected value. 0x803d0000 (-2143485952 WS_E_INVALID_FORMAT)

Certificate Enrollment Web Service (CES) request fails with error code "WS_E_ENDPOINT_NOT_FOUND".

Assume the following scenario:

A Certificate Enrollment Web Service (CES) is implemented in the network.
A certificate request is sent to the CES.
The certificate request fails with the following error message:

The remote endpoint does not exist or could not be located. 0x803d000d (-2143485939 WS_E_ENDPOINT_NOT_FOUND)

Certificate Enrollment Policy creation for Certificate Enrollment Policy Web Service (CEP) fails with error code "WS_E_INVALID_FORMAT".

Assume the following scenario:

A Certificate Enrollment Policy Web Service (CEP) is implemented in the network.
An enrollment policy is configured.
Testing the connection fails with the following error message:

Error: The input data was not in the expected format or did not have the expected value. 0x803d0000 (-2143485952 WS_E_INVALID_FORMAT)

Enabling Debug Logging for the Network Device Enrollment Service (NDES)

When trying to track down an error in the Network Device Enrollment Service (NDES), it is helpful to enable debug logging.

The Network Device Enrollment Service (NDES) logs the error message "The Network Device Enrollment Service cannot be started (0x80070002). The system cannot find the file specified."

Assume the following scenario:

An NDES server is configured on the network.
HTTP error 500 (Internal Server Error) is reported when accessing the NDES application web page (mscep) and the NDES administration web page (certsrv/mscep_admin).
It will be the Event No. 2 stored in the application event log:

The Network Device Enrollment Service cannot be started (0x80070002). The system cannot find the file specified.

The Network Device Enrollment Service (NDES) logs the error message "The Network Device Enrollment Service cannot retrieve one of its required certificates (0x80070057). The parameter is incorrect."

Assume the following scenario:

An NDES server is configured on the network.
HTTP error 500 (Internal Server Error) is reported when accessing the NDES application web page (mscep) and the NDES administration web page (certsrv/mscep_admin).
The events no. 2 and 10 stored in the application event log:

The Network Device Enrollment Service cannot be started (0x80070057). The parameter is incorrect.

The Network Device Enrollment Service cannot retrieve one of its required certificates (0x80070057). The parameter is incorrect.

(Re-)Installing the Microsoft Standard Certificate Templates

There may be cases where it is necessary to install the standard Microsoft certificate templates before installing the first Active Directory integrated certificate authority (Enterprise Certification Authority), or to reinstall the templates, for example because they have been corrupted or otherwise modified.

The Network Device Enrollment Service (NDES) logs the error message "The Network Device Enrollment Service cannot create or modify the registry key Software\Microsoft\Cryptography\MSCEP\EncryptedPassword."

Assume the following scenario:

An NDES server is configured on the network.
The NDES server is configured to work with a static password.
When accessing the NDES administration web page (certsrv/mscep_admin), users are repeatedly prompted for authentication despite having correct credentials.
The following event is stored in the application event log:

The Network Device Enrollment Service cannot create or modify the registry key "Software\Microsoft\Cryptography\MSCEP\EncryptedPassword". Grant Read and Write permissions on the registry key "Software\Microsoft\Cryptography\MSCEP" to the account that the Network Device Enrollment Service is running as.